gaemPrivacy Policy

This page describes what we collect when you use gaem and how we keep that data protected. We at gaem take your privacy seriously and follow applicable data protection regulations. Our commitment is to be transparent about what personal information we gather, who we share it with, and how long we keep it.

When you create a gaem account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), or use our live-dealer, slot, sportsbook, or esports features, we collect certain information. This policy explains what that information is and what we do with it.

We operate from servers that may be located outside your jurisdiction. By using gaem, you consent to our data practices as outlined here. If you have questions about this policy, contact our support team in English or your regional language during business hours.

What data we collect on gaem

We collect information you provide directly to us. When you register a gaem account, we collect your email address, phone number, username, password, and any personal details you enter. If you deposit funds, we collect information about your payment method and transaction details. If you request identity verification, we collect government ID information — such as ID number, photo, or scan.

We also collect information automatically when you use gaem. Our servers log your IP address, device type, operating system, browser type, and time of access. When you use our live-dealer tables or play slots on gaem, we record your session data — which games you played, your stakes, your results, and your balance changes. This information helps us prevent fraud and resolve disputes.

We collect cookies and similar tracking technologies when you visit gaem's website or app. Cookies store your login session, language preferences, and device identifiers so we can remember you on future visits. You can disable cookies in your browser settings, though this may affect gaem's functionality.

How we use your data on gaem

We use your gaem account information to create and manage your account, process deposits and withdrawals, verify your identity for regulatory compliance, and provide customer support. Your payment data is used to facilitate transactions with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners — we do not store your full payment credentials on our servers.

We use your gaming data to determine game outcomes, record your balance, and maintain your gaem account history. This data is essential for resolving disputes — if you question a result, we review our records to confirm what happened. We also analyse gaming data in aggregate (without identifying individuals) to improve gaem's performance and detect fraud patterns.

We use your technical data and cookies to secure your gaem account, prevent unauthorised access, detect suspicious activity, and comply with anti-money-laundering regulations. We may also use anonymised data to improve our platform — for example, identifying which gaem features are most popular or which devices have the slowest load times.

Our third-party processors and partners

We share your data with certain third parties who help us operate gaem. Payment processors (like mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. These partners have their own privacy policies — we recommend reviewing them.

We may share your data with compliance and anti-fraud partners to verify your identity and detect suspicious activity. If required by law, we share data with regulators, tax authorities, and law enforcement in your jurisdiction or ours. We may also share anonymised, aggregated data with analytics providers to understand how gaem is used.

All third parties we work with are required by contract to protect your data and use it only for the purposes we specify. We do not allow third parties to use your data for their own marketing.

How long we keep your data

We retain your gaem account information as long as your account is active. If you close your gaem account, we retain your data for a period necessary to comply with legal obligations, resolve disputes, and prevent fraud — typically several years. After that retention period, we delete your personal data unless we are required by law to keep it longer.

We keep your transaction history and gaming records for the same duration so we can respond to any questions about your gaem activity. We delete cookies when you log out of gaem or clear your browser cookies, though you can manually delete them anytime.

Your rights regarding your gaem data

We recognise your right to access, correct, and delete your personal data. You can view your gaem account information, transaction history, and gaming records in your account dashboard anytime. If any information is inaccurate, contact our support team and we will correct it. Some data we keep for regulatory or fraud-prevention purposes may not be deletable, but we will explain why if you request deletion.

You have the right to request a copy of all data we hold about you in a portable format. You also have the right to request that we limit how we use your data or object to specific uses — for example, limiting our use of your data to essential operational purposes only. Contact gaem support with any data rights requests, and we will respond within standard timeframes.

Our security practices

We use industry-standard encryption, secure servers, and access controls to protect your gaem account and data. Our staff sign confidentiality agreements and only access your data when necessary for their job. We regularly review our security practices and conduct audits to detect vulnerabilities.

We are not liable for data breaches caused by factors outside our control — such as malware on your device or compromised passwords. We strongly recommend that you use a unique, strong password for gaem, enable two-factor authentication if available, and log out of public devices after using gaem.

Our servers and international data transfer

Our gaem servers may be located in countries outside your jurisdiction, including countries outside Indonesia. By using gaem, you consent to your data being transferred to and stored in these locations. We take reasonable steps to ensure that countries where we store data have adequate data protection laws, though some countries may have weaker protections than your own jurisdiction.

If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be transferred internationally when you use gaem. You acknowledge this transfer and any associated risks when you create your account.

Changes to our privacy policy

We may update this privacy policy at any time. If we make material changes, we will notify you via email or in-app notification. Your continued use of gaem after an update constitutes your acceptance of the revised policy. If you disagree with changes, you may close your gaem account.

Contacting us about privacy

If you have questions about our privacy practices, how we handle your data, or wish to exercise your data rights, contact gaem support. We provide support in English and regional languages during business hours. You can reach us via the gaem app, website contact form, or email listed in our legal noticeWe typically respond to privacy inquiries within a few business days.

Summary of our gaem privacy commitment

We at gaem collect account information, payment data, technical data, and gaming records to operate our platform securely and comply with regulations. We protect your data using encryption and security controls. We do not sell your data to third parties and share it only with payment processors, compliance partners, and regulators when required. You have the right to access, correct, and delete your data — contact gaem support to exercise these rights.

Our servers may be located internationally, so your data may be transferred outside your jurisdiction. We retain your data as long as necessary for operational and legal purposes. If you have privacy concerns or questions about how we handle your gaem account information, our support team is available in English and regional languages during business hours. For full legal notices, see our legal notice page